Frequently Asked Questions

What size would I be?

Our swimsuits generally run small. The best way to find the right size for you would be to take your measurements and consult our size chart.

If you're hesitating between two sizes we recommend sizing down!

Direct message us on Instagram @poolside.swimmersclub with your measurements (Torso, Chest, Hips) and we’ll suggest the best size for you.

 

How should I wash my swimsuits?

Rinse your swimsuit in cold water and air dry after every use.  Please avoid any washing or drying machine as those will damage to the fabric.

 

A suit I want is out of stock. When will it be restocked?

We do our best to keep all colours of our Classic Racing Swimsuit in stock. However, limited seasonal collections are made in very small quantities and will not be restocked once sold out.

Our swimsuits sell out very quickly, so be sure to follow us on Instagram and subscribe to our newsletter for updates.

 

How can I track my order?

Once your order has been shipped you will receive a shipping confirmation email with a tracking number. Please allow the shipping provider a couple business days to update the tracking information.

 

I received a damaged/defective/incorrect item. What do I do?

Please contact us immediately with a photo of the item and your order number and we will be happy to help you. You must contact us within 2 weeks of delivery. 

 

Shipping 

How long does each shipping method take?

Canada Post Standard shipping = 5-9 business days once shipped

Canada Post Express shipping = 2-4 business days once shipped

Canada Post priority = 2-4 business days once shipped

 

Where can my order be shipped? Do you ship internationally? 

All of our products can be shipped to Canada and the United States.

 

When will my order ship?

Your suits will ship out within 4-5 business days of the order date. 

 

Refunds/Exchange

Can I get a refund if it doesn't fit?

Please note that we do not offer refunds. You can however request an exchange within 10 days of receiving your package and the shipping costs for your exchange will be at your expense. In order to be exchanged, your item must be unused and in the condition you received it with all the labels. It must also be in its original packaging. Once we receive your original order and it is approved, we will ship the new size within 24-48 hours. Please leave us a note in your package indicating the size you would like. If the size isn't available we will offer your a store credit.

If your purchase is on sale we will only accept exchanges in store at Aquapro - École de Natation. If the desired size is no longer in stock, we will offer you a store credit applicable to the collection of your choice.

You can also come and exchange your swimsuit at Aquapro - École de natation at 7015 Jarry Est in Anjou, Montreal. You must book an appointment before coming in :) 

 

Other items that cannot be returned:

• Gift cards
• Health and personal care products

Shipping

To return your product, you must send it to the following postal address: 7015 Rue Jarry Est, Montreal, QC, H1J 1G3, Canada.

You are responsible for the shipping costs related to the return of your item. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $100, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.