EXCHANGE POLICY

Please note that we do not offer refunds. You can however request an exchange within 10 days of receiving your package and the shipping costs for your exchange will be at your expense. In order to be exchanged, your item must be unused and in the condition you received it with all the labels. It must also be in its original packaging. Once we receive your original order and it is approved, we will ship the new size within 24-48 hours. Please leave us a note in your package indicating the size you would like. If the size isn't available we will offer your a store credit.

If your purchase is on sale we will only accept exchanges in store at Aquapro - École de natation. If the desired size is no longer in stock, we will offer you a store credit applicable to the collection of your choice.

You can also come and exchange your swimsuit at Aquapro - École de natation at 7015 Jarry Est in Anjou, Montreal. You must book an appointment before coming in :) 

Other items that cannot be returned:

• Gift cards
• Health and personal care products

 

Shipping

To return your product, you must send it to the following postal address: 7015 Rue Jarry Est, Montreal, QC, H1J 1G3, Canada.

You are responsible for the shipping costs related to the return of your item. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $100, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.