Other items that cannot be returned:
- Gift cards
- Health and personal care products
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.
To return your product, you must send it to the following postal address: 7015 Rue Jarry Est, Montreal, QC, H1J 1G3, Canada.
You are responsible for the shipping costs related to the return of your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $100, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item. For hygiene reasons, please note that there are no refunds available.